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Cat Smith, MP for Lancaster and Wyre, officially opens the new Changing Places toilet at Lancaster station

New Changing Places toilet opens at Lancaster station

A new accessible toilet for disabled people has opened at Lancaster station.  

  • Avanti West Coast and Lancashire County Council team up to improve accessible facilities on railway
  • Cat Smith MP officially opens Changing Places toilet at Lancaster station
  • Lancashire station becomes latest location to provide dedicated toilet and changing facility for disabled people

A new accessible toilet for disabled people has been opened at Lancaster station, which has been funded by Avanti West Coast and the local authority.

Located on platform 3, the Changing Places toilet ensures disabled people and carers have access to a dedicated space and changing facility while travelling to or from the Lancashire station.

It is larger than standard accessible toilets and is available to support people with a range of needs. Featuring a height-adjustable changing bench, hoist, adjustable sink, shower, and additional space for wheelchairs and carers, it can be accessed anytime during the station’s opening hours* using a RADAR key.

Avanti West Coast, who manage Lancaster station, installed the new facility using £87,000 of its Accessibility Fund, which is designed to improve end-to-end journeys for those who may need additional support when travelling.

The project was delivered with the support of Lancashire County Council, who also contributed £50,000, as part of a programme to improve accessibility at key sites across the region.

Officially opened by Cat Smith, MP for Lancaster and Wyre, the Changing Places toilet is the sixth facility to be made available across Avanti West Coast’s stations on the West Coast Main Line.

Phil Cameron, Commercial Projects Director at First Rail, said: ”Changing Places toilets enable more customers to use the railway safely and comfortably, who without these facilities would not be able to enjoy the benefits of rail travel.  

“It’s great to install this at Lancaster – making it the sixth Avanti West Coast station to benefit from investment in these facilities – so that more people have greater access to the equipment they need when travelling on our network. As part of our commitment to improving the experience for all our customers and enabling independent travel for all, we have plans to install these facilities at more of our stations soon.”

Cat Smith MP said: “I am delighted to officially open the new Changing Places’ facility at Lancaster Railway Station and sincerely thank Avanti and Lancashire County Council for delivering this vital improvement at our station. This new facility will go a long way in accommodating all rail users with disabilities. Accessible spaces and improvements like this, allow everyone to travel with greater ease and dignity and is a step in the right direction towards better inclusivity and access to public transportation in Lancaster and beyond.”

County Councillor Alan Vincent, deputy leader of Lancashire County Council and cabinet member for Resources, HR and Property, said: "Lancaster Railway Station is a key transport hub with an annual footfall of 2 million, so it's vital that we have facilities that are accessible to all members of our community.

"Standard accessible toilets meet the needs of some people with disabilities, but not everyone, and that's why we've invested £50,000 towards this important project."

ENDS

Contact Information

Laura Normansell

Avanti West Coast

laura.normansell@avantiwestcoast.co.uk

Notes to editors

Main image: Cat Smith, MP for Lancaster and Wyre, officially opens Changing Places toilet at Lancaster station.

*Lancaster station opening hours:

05:00 – 23:30 Monday – Saturday

09:00 – 22:45 Sunday

Changing Place toilets are available at the following stations managed by Avanti West Coast:

  • Birmingham International
  • Carlisle
  • Coventry
  • Crewe
  • Lancaster
  • Preston

About Avanti West Coast   

Avanti West Coast, operator of intercity rail services on the West Coast Main Line, is a joint venture between FirstGroup and Trenitalia, delivering a cleaner, greener railway that drives the West Coast forward.

We’re on a mission to revolutionise train travel. Our refurbed Pendolinos returned to the rails in June 2024 following a £117m investment programme that’s delivered the best in class comfort. Known as the UK’s hardest working fleet, all 56 of these iconic trains have been transformed and now boast better seats, improved lighting, new interior carpets, customer-friendly passenger information screens, additional luggage space, power points at every seat and refurbished toilets.

Our new Evero fleet was introduced in June 2024 and will replace our Voyagers. Built by Hitachi, the 23-strong fleet, consisting of 10 seven-carriage electric trains and 13 five-carriage bi-modes, will serve routes from London to the Midlands, Chester, North Wales and the North West, leading to a substantial cut in carbon emissions with an increase in seats, and offering improved comfort. Quieter and roomier, with more reliable Wi-Fi, wireless charging for electrical devices and a real-time customer information system, these new trains are the result of a £350m investment in sustainable travel.

We’re tackling climate change wherever we can, from reducing energy and water use to training drivers in eco-driving techniques and sourcing food and drink from local suppliers. Our goal is to be net zero carbon by 2031. We’re on track.

For the latest news, visit the Avanti West Coast Media Centre: https://newsdesk.avantiwestcoast.co.uk/

Press Office: 0845 000 3333