Pendolino - Euston Station - Platform 2

Customers advised to make reservation before travelling

Avanti West Coast has asked its customers to only travel with a reservation.

  • Move will allow social distancing on board
  • Limited number of reservations for each Avanti West Coast service
  • Customers told to use public transport if they have no alternative way to travel and only if essential

Avanti West Coast has asked its customers to only travel with a reservation, in order to help limit the number of people on each train.

The new system has been introduced to help social distancing, ensuring the safety of customers and staff travelling on services.

Customers are also being asked to use public transport if they have no alternative way to travel and only if it’s for essential journeys.

Those without a reservation may not be able to board the service they want if the number of passengers reaches around a quarter of the train’s normal capacity.


The measures are being brought in following updated travel advice from Government, and ahead of a new timetable on Monday 18 May.

It means Avanti West Coast can free up services for those who need them most.

Customers should also:

  • Check before they travel in case the time of their train has changed.
  • Wear a face covering in line with Government advice.
  • Book in advance on the Avanti app where possible, to avoid using facilities at the station or handling cash.

Phil Whittingham, Managing Director of Avanti West Coast, said: “We’re appealing to our valued customers to help us and other passengers by only travelling with a reservation. If everyone does this, we’ll be able to keep social distancing in place on board, both for our customers and our people.

“If customers do turn up without a reservation, we’ll do our best to help but we can’t guarantee they’ll be able to take the train they want.”

Avanti West Coast has brought in a series of additional measures to help keep services safe for customers, including face-masks for staff, enhanced cleaning regimes and closing of waiting rooms / lounges.

To reserve your ticket please visit: www.avantiwestcoast.co.uk

Contact Information

Press Desk

Avanti West Coast


Notes to editors

About Avanti West Coast

Avanti West Coast, operator of intercity rail services on the West Coast Main Line, is a joint venture between FirstGroup and Trenitalia, delivering a cleaner, greener railway that drives the West Coast forward.

We’re on a mission to revolutionise train travel, linking together the towns and major cities of the UK to create an iconic railway the country can be proud of. We’ve got big plans including a fleet of new intercity trains, as well as the complete refurbishment of the existing Pendolino train fleet. There will be 263 more train services every week by 2022 with new routes added, and a much-improved onboard service with enhanced free Wi-Fi, plug sockets, 25,000 brand new seats and improved catering. Since 8 December, passengers have benefited from improved passenger compensation, available for journeys delayed by just 15 minutes.

For the latest news, visit the Avanti West Coast Media Room: https://newsdesk.avantiwestcoast.co.uk/

Press Office: 0845 000 3333