Avanti West Coast completes station overhaul at Wigan North Western
Avanti West Coast improves customer experience at Wigan North Western station with investment programme.
- Avanti West Coast completes latest investment at Wigan North Western to improve customer experience
- Eight new ‘Welcome Host’ jobs to assist customers travelling to and from Wigan
- Redesigned and refurbished station areas create more welcoming environment
Avanti West Coast has completed an investment programme totalling nearly £1m at Wigan North Western station aiming to improve customer experience and creating jobs.
Working with Network Rail, the intercity operator has redesigned the main entrance by widening the doors, relocating Ticket Vending Machines, repainting the space and adding new lighting and more CCTV. Automatic Ticket Gates (ATGs) have also been installed as part of the new look.
The programme has created eight jobs – with the introduction of a new ‘Welcome Host’ role, which is designed to provide a greater staff presence and improve the overall journey experience. They will be on hand to assist customers with ticket and journey queries.
This latest investment also involved a project to relocate and refurbish customer information areas, as well as install a new retail space and accessible toilet on platform 4.
Last month a photographic mural celebrating the history and heritage of Wigan landmarks was also unveiled at the station.
The permanent installation located in the main entrance was created to mark the 200th anniversary of the UK’s railway and is designed to brighten up the space for those travelling to and from the town by train.
Kathryn O’Brien, Customer Experience Director at Avanti West Coast, said: “As part of our commitment to improve the experience for our customers, we want our stations to be welcoming environments. The redesigned entrance and platform areas at Wigan North Western offer brighter spaces and make it easier for our customers to get the help they need.
“The addition of our new Welcome Hosts will bring extra reassurance by being friendly faces – greeting customers and supporting with any queries. We’d like to thank our staff and customers for their patience while we carried out these works and hope they enjoy the new look and feel we’ve brought to the station.”
Simon Elliott, Network Director for Rail at Transport for Greater Manchester, said: “Following the successful roll out of bus franchising, Greater Manchester is now very much turning its attention to bringing rail into the Bee Network and improving everyone’s journeys across the city region.
“The investment in the new facilities at Wigan North Western by Avanti West Coast are welcome and are very much in line with our ambition to make all stations in our city region safer, more welcoming and more accessible.”
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Main image: Avanti West Coast Pendolino train at Wigan North Western station, where nearly £1m has been invested to improve customer experience.
About Avanti West Coast
Avanti West Coast, operator of intercity rail services on the West Coast Main Line, is a joint venture between FirstGroup and Trenitalia, delivering a cleaner, greener railway that drives the West Coast forward.
We’re on a mission to revolutionise train travel. Our refurbed Pendolinos returned to the rails in June 2024 following a £117m investment programme that’s delivered the best in class comfort. Known as the UK’s hardest working fleet, all 56 of these iconic trains have been transformed and now boast better seats, improved lighting, new interior carpets, customer-friendly passenger information screens, additional luggage space, power points at every seat and refurbished toilets.
Our new Evero fleet was introduced in June 2024. Built by Hitachi, the 23-strong fleet, consisting of 10 seven-carriage electric trains and 13 five-carriage bi-modes, will serve routes from London to the Midlands, Chester, North Wales and the North West, leading to a substantial cut in carbon emissions with an increase in seats, and offering improved comfort. Quieter and roomier, with more reliable Wi-Fi, wireless charging for electrical devices and a real-time customer information system, these new trains are the result of a £350m investment in sustainable travel.
We’re tackling climate change wherever we can, from reducing energy and water use to training drivers in eco-driving techniques and sourcing food and drink from local suppliers. Our goal is to be net zero carbon by 2031. We’re on track.
For the latest news, visit the Avanti West Coast Media Centre: https://newsdesk.avantiwestcoast.co.uk/
Press Office: 0845 000 3333