Avanti West Coast Pendolino Glasgow-2

Avanti West Coast Standard Premium service celebrates two-years with over 1.5m tickets sold

Standard Premium ticket sales exceed expectation as customers respond to greater choice. 

  • Standard Premium a big hit with customers seven days a week
  • Product/service available to purchase in advance or as an upgrade on the day
  • Three classes of travel complemented by refurbishment of Pendolino fleet

Sales of Avanti West Coast’s Standard Premium service have topped 1.5 million journeys in the first two years since launch.

The West Coast operator became the first company to offer an additional class of travel as part of its services in May 2021. Sitting between Standard and First, Standard Premium customers enjoy roomier seats, greater space and a guaranteed table.

Initially available to buy as an upgrade on the day of travel, Advance purchase tickets for Standard Premium were added in September 2021. Single journey upgrade prices based on the Standard fare ranges from £15 for Birmingham to London to £30 for Glasgow to London

Manchester, with over half a million journeys, is the most favoured route for customers choosing Standard Premium, closely followed by the Anglo Scot route between London and Glasgow/Edinburgh. Over 300,000 Standard Premium journeys have been made on the Liverpool route.

From customer insight, the main reason for travel is leisure, with many pointing to attendance at special occasions such as birthdays, with Thursday the most popular day, with over quarter of a million journeys.

Andy Mellors, Manager Director at Avanti West Coast said: “Standard Premium is all about giving our customers extra choice, seven days a week.

“We’ve listened and the ticket’s popularity is a great example of why it’s vitally important to innovate on the railways. Coupled with £117m investment to transform the interiors of our Pendolino fleet, we have to work harder than ever, deliver on our promises and give people more reasons to return to rail.”

Contact Information

Richard Stanton

Avanti West Coast


Notes to editors

About Avanti West Coast

Avanti West Coast, operator of intercity rail services on the West Coast Main Line, is a joint venture between FirstGroup and Trenitalia, delivering a cleaner, greener railway that drives the West Coast forward.

We’re on a mission to revolutionise train travel. Our refurbed Pendolinos are returning to the rails, with a £117m investment that’s delivering best in class comfort. Rebuilt using sustainable materials wherever possible, including tables made from recycled plastic bottles, our upgraded fleet offers 25,000 brand new seats, free Wi-Fi, onboard recycling and much more.

New Hitachi trains are set to replace our Voyager trains from 2023, leading to a 61% cut in carbon emissions. Quieter and roomier, with more reliable Wi-Fi, wireless charging for electrical devices and a real-time customer information system, the new 23-strong fleet is the result of a £350m investment in sustainable travel.

We’re tackling climate change wherever we can, from reducing energy and water use to training drivers in eco-driving techniques and sourcing food and drink from local suppliers. Our goal is to be net zero carbon by 2031. We’re on track.

For the latest news, visit the Avanti West Coast Media Centre: https://newsdesk.avantiwestcoast.co.uk/

Press Office: 0845 000 3333